We are currently recruiting for our client in Esher who are looking for a confident and organised Customer Service Advisor for their service office.

Monday to Friday 9am – 2:30pm (27.5 hours per week)

32 days annual leave (inc b/h), company sick pay, workplace pension, staff discount

Responsibilities

Reporting to the Service Manager and providing support

Responsible for assisting in the efficient running of the service office

Maintaining effective and accurate communications between customers and Technicians i

Providing a 1st class service to clients via phone and in writing

Assisting customers with enquiries, issues and product information

Maintaining and updating customer information

Resolving customer complaints and ensuring customer satisfaction

Liaising internally and externally at all levels

As a Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients

Your ability to effectively communicate and provide an exceptional service will contribute to the overall success of the department

Skills & Experience

Strong communication skills, both verbal and written

Excellent problem-solving skills and attention to detail

Ability to multitask and prioritise tasks effectively

Strong interpersonal skills and ability to work well in a team environment

If you are a dedicated individual with a passion for delivering excellent customer service, we would love to hear from you.